Ordering on the Internet

Ordering OnLine is Easy !!!

Step 1

• Browsing using the departments listed in the left hand navigational bar.
  OR

• You can Use the Search function at the top left of your screen for Product Name, Keyword or Ingredient Searches 

Step 2

• When you find your product click the 'add to cart' button next to the item and that product will be added to your Shopping Basket. Repeat this process until you are happy with your order

Step 3

• To finalise your order click on the 'Shopping Cart' button from the main menu at the top of the screen.  This will display your complete order for you to check. It allows you to make changes if necessary, When you are happy with your order and wish to pay by credit card, then click on the checkout button located under your order summary. 
   

• If you wish to pay by cheque, money order or gift voucher, you need to click the 'View a printer friendly version of this order' link so you can send it with your cheque, money order or gift voucher.

Step 4

• Enter your details in the displayed text boxes (You can add extra comments at the bottom).
   

• Then Press "Continue"
  You can now review your order details before pressing "Continue" again which will take you to a Secure Payment Page.

Step 5

• Enter your payment details in the secure payment page and submit.

Step 6

• You will then be automatically directed to a  "Order Confirmation / Receipt" page with your order reference number - You can print this page for your records.
   

• You will also receive an "Order Confirmation / Receipt" email

Ordering Over the Phone

Call and place an order with our friendly Health Account Managers on:

Australia Wide: 1300 765 888  (cost of a local call)

Hours of operation are :
Monday to Friday: 8.30am to 7.00pm EST/EDST

Ordering By Mail

Simply fill in our order form, or on a separate sheet of paper, clearly write your order including your name, address, delivery address and daytime telephone number. Include your prescriptions with the order and send to:

Pharmeasy
Reply Paid 9865
SYDNEY  NSW 2001
(No postage stamp required)

Download our order form
In PDF Format

Ordering By Fax

Simply fill in our order form, or on a separate sheet of paper, clearly write your order including your name, address, delivery address, daytime telephone number and fax to:

Australia Wide: 1300 765 999  (cost of a local call)
Our fax line is open 24hrs, 7 days a week

Please note that prescriptions cannot be faxed and can only be ordered if we have your prescriptions on file or are included with your order by mail.
 

Download our order form
In PDF Format

Ordering by Email

Simply type your order including your name, address, delivery address & daytime telephone number and email to:

pharmeasy@pharmeasy.com.au

You can pay by credit card or you can request to have your credit card details given over the phone, in such a case, a Senior Health Account Manager will contact you.

Instore Shopping

Shop Hours
Monday to Friday 8.30am – 7.00pm
Saturday 9.00am – 6.00pm
Closed Sunday

Come into our store at

5 Lawndale Avenue

North Rocks NSW 2151

Pharmeasy allows you to check the status of your order with our online order tracking system.

If you have previously provided us with your email address you will be sent an order confirmation email at the time that your order is confirmed into our order processing system.  This email will contain details of your order, your order number for tracking purposes and your agreed delivery day.  Another email will be sent to you on dispatch from our pharmacy.  You can track your order’s progress after dispatch by going to ‘Track Orders’ and entering your order number and pressing the “track order” button.  You will then be able to see the latest information Toll Australia has on your delivery.

Alternatively, by contacting a Senior Health Account Manager, we will be able to assist with your enquiry. Our contact details are:-

Ph: 1300 765 888
Fax: 1300 765 999
Email: pharmeasy@pharmeasy.com.au

Pharmeasy pharmacists will dispense your medication/order and have it hand delivered to your home or workplace at an agreed time convenient to you.

So you are assured of:  

• Speed and attentiveness of the service

• Prompt receipt of your medications

• Delivery within an agreed time window on your preferred delivery date

• Friendly service

• Privacy (All medications are delivered in plain white boxes with only the consignment note attached.)

We deliver anywhere in Australia for a small delivery charge of just $5.50 (inc. GST) for a standard parcel.

Your order will be hand delivered by courier so you have the security of knowing that you don’t have to rely on postal services, so you can be confident that your delivery will be made within the agreed timeframe.

Please note that for legal reasons we are unable to leave packages unattended.  You or another authorised person, must be available to sign for and receive the delivery in person.

You pay for your pharmacy items at the time you order by credit card, direct debit, cheque or money order. You select your payment option at the time of ordering. We accept Mastercard, Visa, Bankcard and American Express. (Please note that a surcharge applies to the use of American Express)

Credit Card - All the below cards are accepted. You may submit your credit card details via our secure site, or you may phone us with your details.

Cheque or Money Order - Cheques and Money Orders must be in Australian Dollars and made payable to Pharmeasy.  Please send your payment to our mailing address and write your order number on the back of the cheque. Please remember to include the delivery fee in the total amount of the cheque/money order.

Direct Debit – We accept payment via Direct Debit. Please ensure that a valid BSB and Account Number is provided to ensure your request is processed in a timely manner.

Please download the attached Direct Debit Form and include it with your order.  

Gift Voucher – We accept payment via Pharmeasy Gift Vouchers. Please note that each gift voucher purchased from Pharmeasy has a unique recorded registration number to prevent fraudulent use.  Please include your voucher with your order via fax or mail.  Note that should the whole voucher not be used in a single order a new voucher will be issued for the remaining amount.  

In accordance with Australian regulations, Pharmeasy can only dispense prescription medicine on receipt of an original Australian prescription. (Faxes cannot be accepted). There are no exceptions to this.

Due to our professional obligations and interests in providing you with the best possible health outcomes, you may provide us with some medical history about yourself. This will ensure there is lessened risk of any potential drug interaction or adverse reaction to your medication.

Australia’s Health system states that individuals may pay different prices for their prescriptions. The price you will pay depends on your entitlements. The different price categories are:- PBS/NHS, Private, Concession and Safety Net.

Pharmeasy is unable to send Australian prescription medications overseas.

Pharmaceutical Benefits Scheme.(PBS/NHS) The majority of Australians are entitled to receive Government subsidised medications through the Pharmaceutical Benefit Scheme (PBS). For most prescriptions the fee is currently $30.70. In a small number of cases a Government surcharge may apply for more expensive brands of medication. PBS prices for medications are set by the Government and cannot be discounted under any circumstances. In some cases a special authority prescription may be required for an individual to receive PBS subsidised medication.

Private prescriptions. Some medications are not subsidised by the Government through the Pharmaceutical Benefit Scheme. In these cases the full amount of the prescription must be paid for by the consumer. It is Pharmeasy’s goal to source such products for you on the most cost effective basis. Many private prescriptions can be claimed against private health insurance (contact your fund for more details).

Concession cards. Holders of Pension, Health Care and Veteran Affairs cards will generally be charged a much lower fee for PBS prescriptions. For most prescriptions this fee is currently $4.90. In a small number of cases, a Government surcharge may apply for more expensive brands of a medication. This can usually be avoided by electing to use a generic equivalent to the expensive brand.

Safety net. For PBS items, Pharmeasy will maintain a record of all your eligible safety net expenditure with us and advise you when you have reached your safety net entitlement.

Safety Net Threshold
The levels for 2006 are:

General Patients: $1059.000* (or 54 prescriptions) - after which a safety net card will be issued allowing PBS prescriptions to be charged at $4.90* each for the rest of the calendar year

Concession Card Holders  (pensions, health care card, veteran affairs etc) $274.40* or 54 prescriptions – after which a safety net card will be issued allowing NHS prescriptions to be free* for the rest of the calendar year.

*These figures are adjusted annually and do not include surcharges for the more expensive alternative brands/medicines.

Pharmeasy will hold all your prescriptions for you so you'll never have to worry about where they are.

Pharmeasy will retain your original prescriptions, which helps you to manage your prescription medication needs. We do not charge for this service. 

Pharmeasy will maintain your medication records for safety net, private health cover and taxation purposes - making it easier for you to retrieve the information and to make appropriate claims. Just ask us and we’ll email, fax or mail you your desired report.

All Pharmeasy members will be provided with medication supply summaries with every order and which detail each delivery, the number of days supply dispensed and the number of remaining repeats available. This statement will let you know when you are due to return to your doctor for another prescription. It remains your responsibility to take medications as prescribed and inform us about any changes that may occur to your medication regime.

• Pharmeasy will remind you when you need to have your medication dispensed.

• Pharmeasy will alert you when your last prescription item has been dispensed and remind you to visit your doctor.

Medicare Card Number
Government regulations require you to provide your full Medicare number and Medicare expiry date when you request your prescription, if that prescription is entitled to a PBS benefit. These details are only required once as Pharmeasy will keep your Medicare Card details on file.

Health Care and Pension Card Holders
NSW government regulations require you to provide a concession number and the expiry date of your card when you request your prescription. This only needs to be done once as Pharmeasy will maintain all your records in a strict and confidential manner.

Authority Prescriptions
Some prescription items require an Authority from the Health Department in order to be dispensed in a certain quality or at the PBS price.  We will confirm the authority in every case to ensure that your PBS Benefits are protected.

Generic Brands
There are often different brands of the same prescription medicine. Some may be more expensive than others, despite the fact there is no difference in the active ingredient – but may be different in size, shape colour and name.

Pharmeasy is interested in saving our members money. Where equivalent less expensive brands exist, you will be asked if you would like us to substitute with these.

Exclusions

• Only prescriptions written by registered Australian Doctors can be dispensed.

• Dangerous Drugs (s8) and some Refrigerated lines cannot be supplied.

• Pharmacist Only Medication (s3) requires a prescription to be supplied.

• Australian prescription medciations cannot be shipped to international addresses.

At Pharmeasy we understand that there may be times when you make the wrong choice or change your mind about a purchase.

• Exchange Policy

• Damaged or Faulty Goods

• Returns for Exchange or Refund

Exchange Policy
In the event that you have made the wrong selection or have been sent the wrong item, Pharmeasy is happy to exchange your purchase so long as the product has not been opened or tampered with.

Simply return the item in the box it was delivered in and include an indication of the item for which it should be exchanged. If the amount of the exchange varies from the original product your account will be credited or you will be asked to pay the difference.

Tip... stick the Reply Paid envelope (delivered with your product) on the front of the parcel and your postage will be free of charge (Australia only).

Damaged or Faulty Goods
If you receive a product which has been damaged during delivery or is faulty please notify a Senior Health Account Manager immediately on 1300 765 888. You may choose to fax on 1300 765 999 or email us pharmeasy@pharmeasy.com.au with any feedback. Damaged or faulty goods will be promptly replaced, exchanged or a full refund issued.

Returns for Exchange or Refund
All product returns can be sent free of charge (within Australia) by using either the reply paid envelope provided with your order or by using the reply paid address listed below.

Pharmeasy

Reply Paid 9865

SYDNEY NSW 2001

(No postage stamp required)